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SpotChain Digital Support

Whether you have a trading question, need help with your account, or want to explore a partnership — our team is available around the clock.

Live Chat

Average 2-min response

Available 24/7 for account holders. Start a conversation directly in your dashboard.

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Help Centre

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Office & Info

Find us

SpotChain Digital is a fully regulated digital asset and CFD trading platform operating globally.

Headquarters
3845 Redbud Drive
Whitestone, 11357
New York,
United States
General Enquiries
[email protected]
Compliance & Legal
[email protected]
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Support Hours

Always available. Always fast.

Our global team covers every time zone so you're never trading alone.

Live Chat
24 / 7
All days including holidays
Email Support
24 / 7
<4h response time
Phone
Mon – Fri
09:00 – 22:00 UTC
Help Centre
24 / 7
Instant self-service
Quick Answers

Common questions, answered instantly.

Browse our Help Centre before raising a ticket — most issues are solved in under a minute.

Browse FAQs
How do I verify my identity?
Upload a government-issued ID via your account dashboard. Most verifications complete within 24 hours.
What is the minimum deposit?
There is no minimum deposit for crypto. Bank wire transfers start at $100 USD equivalent.
How long do withdrawals take?
Crypto withdrawals are processed within 1 hour. Bank wires take 1–3 business days.
Are my funds insured?
Client funds are held in segregated accounts with Tier-1 banking partners. We carry FDIC-equivalent cover up to $250,000.
Human support. Every time.

Our support team doesn't sleep.

From a first deposit to a margin call — SpotChain Digital's team of dedicated specialists is available around the clock, seven days a week.

<2 min
Average chat response
97%
Tickets resolved same day
24/7
Coverage across all time zones
15+
Languages supported

Trading Specialists

Got a question about leverage, margin, or instrument specifications? Our trading team has deep product knowledge and can walk you through any trade setup.

Compliance Team

KYC issues, document verification, regulatory queries — our compliance officers handle sensitive matters with care and full regulatory knowledge.

Finance & Payments

Deposit delays, withdrawal holds, or fee disputes — our payments team has direct access to banking partners and resolves funding issues fast.

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Ready to trade with confidence?

Join thousands of traders who trust SpotChain Digital for CFDs, crypto, and forex. Open your account free in under two minutes.

No credit card required. CFD trading carries risk — trade responsibly.